Gold Valley Heating & Air
To better assist you, please review this troubleshooting page as it lists some common problems that may be resolved without a service call.
Reasonable care has been taken that the troubleshooting information on this site is accurate. Gold Valley Heating & Air does not accept any liability for errors or omissions.
While the troubleshooting information on this website is intended to be of general assistance, it is NOT intended as a substitute to professional advice and service. You should make your own reasonable estimation as to the appropriateness and suitability of the information on this site for your particular circumstances.
If in doubt, STOP. Then, contact us. We will be more than happy to assist you!
If your heater or air conditioner does not appear to be starting or working properly, please check the appropriate circuit breakers for your heater or air conditioner. In may cases, the breakers may appear to be in the ON position, but they are actually tripped, not supplying power to your heater or air conditioner. (see figure 1, below)
1. Turn OFF the heater or air conditioner at the device or thermostat.
2. Go to the fuse/breaker box and move the appropriate breakers to the fully OFF position. You should feel or hear the breakers 'click' into position, locking in the OFF position. This should remove power from the heater or air conditioner.
3. Return the appropriate breakers to the fully ON position. Again, you should feel or hear the breakers 'click' into position and lock ON.
**Warning: If for any reason the circuit breakers will not remain ON, there is an electrical problem that requires immediate attention. Return the appropriate breakers to the fully OFF position and call for service immediately. Do not turn on your heater or air conditioner. Do not remove the front panel of the breaker or fuse panel for any reason, unless you are qualified to do so. Lethal voltages exist.**
4. Attempt to restart the heater or air conditioner.
Your heater and air conditioner rely on clean filters to efficiently move air throughout your home or office. As your filter normally becomes clogged or dirty, the reduced airflow will have a negative impact on your heater or air conditioner's performance and efficiency. Gold Valley Heating & Air recommends that your filter be replaced at least once per year. The size of the filter is normally printed on the side of the filter. Most air filters are available at retail home improvement centers and hardware stores in your area.
Figure 2: Clean Air Filter
Figure 3: Dirty Air Filter
Figure 4: Dirty Air Filter, Close-Up